If your holster becomes damaged or unusable within one year of purchase, we will repair it or replace it at no cost to you. If the holster, sheath, or other item has been cut, reheated, or otherwise altered and/or sold by a third party that is not an authorized dealer, the warranty will be voided. The customer is responsible for the cost of shipping the holster to us and we will pay for the return shipping to the customer. In the event that you have received a holster, mag carrier, sheath, or other item that is defective out of the box, we will cover all shipping costs necessary to replace the defective/incorrect item. Email Jerry@t5customkydex.com for more information on returning an item.
Please ensure that you have ordered correctly. If you order the incorrect gun model, light/laser attachment, or holster style, we may charge a 25% replacement fee at our discretion.
We accept returns for up to 30 days from the purchase date on Basic Black items
and Semi-Custom items (non-custom items). Returned items will have a 25% restocking fee. All kydex products not on the Basic Black/Semi-Custom page(s) are considered to be CUSTOM. Returned items must be in new, unused condition. Returns are not accepted if this criteria is not met. Custom orders are still eligible for warranty service.
Please email jerry@t5customkydex for return service or any questions.
ALL ITEMS ARE FREE SHIPPING
We can ship to virtually any address in the United States and Puerto Rico.